Privacy Policy
This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, communications (e.g., emails, phone calls, and texts), and mobile applications (collectively, the “Service”). The terms “we”, “us”, and “MapBox” refer to: The MapBox Ltd, a limited liability company established and resident under the laws of the Republic of Mauritius.
When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy. We may translate this Privacy Policy into other languages for your convenience. Nevertheless, any inconsistencies among the different versions will be resolved in favor of the English version.
INFORMATION WE COLLECT AND HOW WE USE IT
We may collect, transmit, and store information about you in connection with your use of the Service, including any information you send to or through the Service. We use that information to provide the Service’s functionality, fulfill your requests, improve the Service’s quality, engage in research and analysis relating to the Service, personalize your experience, track usage of the Service, provide feedback to third party businesses that are listed on the Service, display relevant advertising, market the Service, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Service, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.
Account Information: When you create an account on The MapBox, we store and use the information you provide during that process, such as the first and last name you enter, email address, zip code, physical address, and any other information you may provide during the account creation process, such as a gender, phone number, or birth date. We may publicly display the first name and last initial that you provide, as well as any photo or other content you submit through the account creation process, as part of your account profile. We also store and use any preferences you provide to personalize your user experience, including dining and activity preferences. If you believe that someone has created an unauthorized account using your personal information, you can request its removal by contacting us immediately.
Public Content: Your contributions to the Service are intended for public consumption and are therefore viewable by the public, including your photos, ratings, reviews, tips, lists, bookmarks and collections, compliments, Ask the Community posts, MapBox posts, and edits to business page information. Your account profile (e.g., first name, last initial, city, neighborhood, the month and year you created your MapBox account, profile photos and list of friends on The MapBox) is also intended for public consumption, as is some of your other activity through the Service, like how you review on other people’s listings (e.g., useful, funny, cool, helpful, or not helpful), which contributions you like, where you check-in (including when friends on MapBox tag you in their own check-ins), which contributions or users you follow, and which businesses you follow.
Contacts: You can invite others to join our community through our channels, such as our Discord platform or WhatsApp groups. Please note that we are not responsible for any issues related to impersonation or financial fraud that may occur when using these platforms. Always ensure you are sharing our community links with trusted individuals.
Communications: When you sign up for an account or use certain features, you are opting to receive messages from other users, businesses, and MapBox. For example, if you make a reservation, order food, place yourself on a waitlist, or request a quote or otherwise contact a business through the Service, we, or the business you are interacting with through The MapBox, may send you messages about your transaction using any contact information you provide, including through SMS to your phone number. We may also track your actions in response to the messages you receive from us or through the Service, such as whether you deleted, opened, or forwarded such messages, and share that information with other parties to your messages (for example, to let them know if you have viewed their message). When a user requests a quote or similar information from one or more businesses through the Service, in addition to the request, we may disclose to those businesses information about the status of the user’s requests, such as whether any business has responded to the request, the type of response provided (for example, whether the user received a quote or a request for more information), and whether the user has responded to any business’s reply. If a business elects to share its availability or schedule with users through the Service, that information may be used for the purpose of determining availability and/or scheduling appointments. If you exchange messages with others through the Service, we may store them in order to process and deliver them, allow you to manage them, and we may review and disclose them in connection with investigations related to use of the Service, as well as our efforts to improve the Service. We may not deliver messages that we believe are objectionable, such as spam messages, fraudulent solicitations, or requests to post, exchange, or remove reviews for compensation. If you are a representative of a business listed on The MapBox, or use a phone number associated now or previously with such a business, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business.
Transactions: If you initiate a transaction through the Service, such as making a reservation, joining a waitlist, making an appointment, or making a purchase, we will collect and store information you provide associated with your transaction, such as your name, phone number, address, email, and payment information, as well as any other information you provide relating to the transaction or request, in order to process your transaction, send you communications related to the transaction, and to facilitate future transactions. We may also use aggregated or anonymized information regarding those transactions for analytics purposes and to improve The MapBox’s services. This information may be shared with third parties, and third parties may share such information with us, for the same purposes. When you submit credit card numbers and other sensitive payment information, that information is encrypted using industry standard technology. If you write reviews about businesses with which you transact through the Service, we may publicly display the fact that you transacted with those businesses in connection with such reviews. For example, if you make a dining reservation through the Service and later write a review about your dining experience, we may publicly display the fact that you made your reservation through the Service in connection with that review.
Activity: We store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visits, and reservations, purchases, or transactions you make through the Service.
Different Devices: You may access the Service through different devices (e.g., your mobile phone, personal computer, or other internet connected device) and different platforms (e.g., through the The MapBox website or The MapBox mobile apps). The information that we collect and store through those different uses may be cross-referenced and combined, and your contributions through one The MapBox platform will typically be similarly visible and accessible through all other The MapBox platforms.
Professional Information: If you represent a business on The MapBox, we may collect and display information about you related to your business activities, such as a business name that may incorporate your individual name, or a publicly available business address that is also used as a home address. We will also collect and display information about your professional background that you choose to share with us through the Service, such as information about your professional licenses or certifications, or your professional history or specialties.
THIRD PARTIES
Third parties may share, receive or process information about you as follows:
Advertisers: We may share some non-identifiable, de-identified or aggregated information from or about you with third parties in connection with advertising programs and data analytics. We also share certain information described below with businesses on The MapBox, who may or may not be advertisers.
Content and Data Partners: We allow third party partners to use and display some of the public content available through the Service, such as your photos, reviews, and other information listed under “Public Content” in Section 1 above.
Acquired Data: The MapBox may acquire information enabling us to identify and contact representatives of local businesses from third parties. Such acquired data may be combined with other data The MapBox receives from or about you, and used for the purposes described in Section 1 of this Privacy Policy.
The MapBox’s Service Providers: We rely on third-party service providers to support or provide services for us in connection with your use of the Service, such as food delivery services, communications and hosting, security and fraud prevention, technical and customer support, tracking and reporting usage of the Service, quality assurance testing, payment processing, marketing, and other functions. We share information from or about you with these third party providers so that they can perform their services or complete your requests. For example, we may share your advertising identifiers with third party service providers that help us facilitate The MapBox’s advertising programs and measure and report their effectiveness, including with third parties that help determine the efficacy of The MapBox’s advertising programs by combining information they receive about you from other sources than the Service. The MapBox shares personal information with its service providers subject to obligations consistent with this Privacy Policy, and on the condition that personal information is only used on The MapBox’s behalf and pursuant to our instructions. You may be able to limit our access to some of this information through your mobile device settings, as described in Section 2 above, or through the Service’s settings. The MapBox’s third party service providers may likewise share information with us that they obtain from or about you in connection with providing their services or completing your requests.
The MapBox’s role as a Service Provider: The MapBox collects, receives and processes certain information about you on behalf of businesses for which The MapBox is acting as a service provider. For example, when you make a restaurant reservation or join the waitlist through The MapBox, we collect your phone number, email address and reservation details on behalf of the business, and share that information with the business. The MapBox does not share information collected or received by The MapBox outside of its role as a service provider with the business or other third parties, unless otherwise disclosed in this Privacy Policy, or at your direction. Third parties may also share information about you with The MapBox in order for The MapBox to provide services to them. For example, The MapBox may receive information about you for the purposes of targeting advertising, to measure ad performance, or to facilitate links to restaurant loyalty programs or point of sale systems. Third parties’ collection, use and disclosure of your information is subject to such third party’s own privacy policy and any relevant terms.
Aggregate or Anonymous Information: We share user information in the aggregate with third parties, such as businesses that are listed on The MapBox and content distributors. For example, we disclose the number of users that have been exposed to or interacted with advertisements, or that we estimate visited the physical location of a particular business.
Business Transfers: We share information from or about you with our parent companies, subsidiaries, joint ventures, or other companies under common control, and require them to also honor this Privacy Policy. If another company acquires The MapBox, or all or substantially all our assets, that company will possess the same information, and will collect, use, and disclose the information only as described in this Privacy Policy.
Businesses on The MapBox: We may share information from or about you (such as your city, and if you provide it, your age and gender), your device type, and your use of the Service (such as which businesses you bookmark or call, or if you visit a business’s URL) with businesses on The MapBox. Keep in mind that businesses can also view your public activity and posts, and may receive information from or about you when you transact or communicate with them, through The MapBox or otherwise, regardless of your settings (see Section 1 above). Additionally, if you make a phone call to a business through or in connection with your use of the Service, we may share information about your call with the business that the business would have received had you called them directly, such as the date and time of your call and your phone number. You may be able to limit our ability to collect and share your phone number through your phone settings or phone service provider.
Investigations and Legal Disclosures: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal or law enforcement processes, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or law enforcement request; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public, such as disclosures in connection with The MapBox’s Consumer Alerts program. If you flag or otherwise complain to us about content through the Service, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.
Links: The Service may link to third party-controlled websites, like a business’s URL. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices.
Interaction With Third-Party Platforms: If you sign up for, or log into, The MapBox using a third-party platform like Facebook or Google, or link your The MapBox account with a third-party platform like Facebook, Instagram or Twitter, we may receive information about you from such third-party platform. If you post content to a third-party platform through the Service, that third-party platform will also receive that content, which will be visible to anyone that has access to it through that third-party platform. Some of our web pages utilize framing techniques to serve content to you from third-party platforms, while preserving the look and feel of the Service. In such cases, please note that the information you provide may be transmitted directly to the identified third party. If you interact with businesses through The MapBox, they will receive whatever information you choose to share with them, for example contact information you share through quote requests or direct messages to the business, or your phone number if you call the business. The MapBox may share information with third parties where you direct The MapBox to do so through the Service.
CONTROLLING YOUR PERSONAL DATA
Other users may be able to identify you, or associate you with your account, if you include personal information in the content you post publicly. You can reduce the risk of being personally identified by using the Service pseudonymously, though doing so could detract from the credibility of your contributions to the Service. The MapBox users can also use the Find Friends feature to find one another based on their names or email addresses. Please also note that the messages you send or receive using the Service are only private to the extent that both you and the recipient(s) of your messages keep them private. For example, if you send a message to another user, that user may choose to publicly post it. We may access, review, and disclose such messages in connection with investigations related to use of the Service, as well as with our efforts to improve the Service.
DATA RETENTION AND ACCOUNT TERMINATION
We will remove certain public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. We may also maintain residual copies of your personal information in our backup systems. Please note that businesses will be removed along with their business pages, ratings, or reviews by closing their accounts. The MapBox retains information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise permitted or required by law. please contact us here.
CHILDREN
The Service is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Although use of The MapBox by children is unlikely, if you become aware that a child has provided us with personal information without parental consent, please contact us here. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.
SECURITY
We use various safeguards to protect the personal information submitted to us, both during transmission and after we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Copyright © 2025 The Mapbox Ltd., Mauritius.
© 2025 The Mapbox